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Q - i am b.com.looking for a course that will help my career, i have 3 years work experience in bpo for voice process.

- Kamal

Answer:

You haven't mentioned you want to continue with same BPO career for long time or want to change in future.
If you want to continue with BPO sector, then improve your knowledge and skills which can help you move to the position of Team Leader and Project Manager and other higher level positions. Work on your:
-leadership skills
-managerial and operational skills
-domain knowledge
You can consider MBA or some other masters/higher degree related to your work area e.g. MBA Finance, CA or CFA (if your work is related to finance sector).
Gain in-depth knowledge of functions and operations of the industry.
Join training programmes offered by your company.
Consider soft skills courses

If you want to change your line, you should assess your skills and choose a career path based on that:
Communication and interpersonal Skills or;
Selling Skills (then marketing or sales can be your destination) or;
Computer and technical knowledge or;
Domain knowledge

Please Note: This answer is just our view and a suggestion only. We have used our best knowledge but still the information may not be 100% accurate and updated.

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